Privacy Policy
Family Vault ("we", "our", "us") provides a family information management platform. We are committed to handling personal information responsibly and transparently.
1. Information We Collect
We may collect information that users provide directly, including:
- Account and profile information (name, email, login credentials)
- Family records entered by authorized users (financial, document, and household details)
- Uploaded files and metadata (such as document type, owner, and upload date)
- Support communications sent to us
2. How We Use Data
We use collected information to:
- Provide, operate, and improve Family Vault services
- Authenticate users and enforce role-based access permissions
- Store and organize family records on behalf of authorized account holders
- Provide service notifications, support, and account-related communication
- Maintain security, prevent fraud, and comply with legal obligations
3. WhatsApp Communication Usage
Family Vault may use WhatsApp messaging for account-related communication such as verification, alerts, reminders, and support responses.
- Messages are sent only for service-related purposes or where user consent is obtained.
- We do not sell WhatsApp contact data or message content to third parties.
- Users can request to opt out of non-essential WhatsApp communication by contacting us.
- We use WhatsApp communications in accordance with applicable Meta platform policies.
4. Data Storage and Security
- User and family data is stored in application databases with tenant-level separation controls.
- Access is restricted to authorized users based on account roles and permissions.
- We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, misuse, and alteration.
5. Data Sharing
We do not sell personal data. We may share data only with service providers who support platform operation, or where disclosure is required by law, regulation, or valid legal process.
6. Data Retention
We retain information for as long as needed to provide services, fulfill account obligations, resolve disputes, enforce agreements, and meet legal requirements.
7. User Rights and Choices
Depending on applicable laws, users may request access, correction, or deletion of personal data.
Requests can be sent to: support@familyvault.info
8. Children's Privacy
Family Vault is not directed to children under 13 as independent users. Information about dependents may be entered by authorized adult family account holders for legitimate family record-keeping.
9. Policy Updates
We may update this Privacy Policy from time to time. Material updates will be posted on this page with a revised effective date.
10. Contact
For privacy questions, contact us at support@familyvault.info.